12/21/2005 Straighttalk customer service chat:

Jessica: Hello! How may I help you today?
You: Current straight talk user. My old Samsung SCH30??? whatever is 2 years old and crapping out. No updates. it's slow as molasses.
You: understandably, it is 2 years old.
Jessica: A Chat Specialist will be with you soon.
You: I want to get a new phone in the $100-150 range.
Jessica: Thank you for patiently waiting on the line and for being one of our valued Straight Talk subscribers.
You: ok
Jessica: I'm sorry to hear regarding your current phone. I can help you choose a new phone that is within your price range and that will suit your needs.
You: great.
Jessica: If you don’t mind, I’d like to ask you a few questions in order to better assist you today.
Jessica: Good! May I ask for the zip code that you will be using?
You: certainly. I'll ask you a question or two as well.
You: zip code is 63084
You: Are you a real person or an automatic script?
Jessica: Thank you for the information and I'm a real person.
Jessica: Aside fro the price, what other important features are you looking to have for a phone?
You: What's your favorite snack cake, and I'm looking for Android. Have been using samsung, but don't want anything that is intentionally disabled. I want full features.
You: lollipop would be nice, but not necessary. The phone I have is just too old to accept a lot of the updated apps that I need.
You: I don't care much about camera quality. the reality is anything would be an improvement over what I have.
Jessica: I understand.
Jessica: Let me check the phones that are available in your area. Allow me a moment.
You: Looking at the ZTE stratos LTE, but it has 0 reviews on amazon.
You: the samsung galaxy core prime has plenty of reviews, but many are negative and suggest it is disabled or just weak.
You: LG sunset looks good
You: wife actually had an LG windows phone that was pretty good until the screen broke.
You: actually. I like that LG very much.
You: I have an amazon.com gift card. Any way to get a straight talk gift card that will work for buying that phone?
Jessica: I'm sorry to hear regarding the reviews.
Jessica: Thank you for patiently waiting on the line. I apologize but at the moment we do not offer promo codes, however, you can take advantage of our free overnight shipping.
Jessica: With the phones that you are interested in, the LG Sunset is a great device which includes a 4.5-inch screen display powered by a 1.2 GHz Quad-Core processor. This phone runs on Android 5.0 Lollipop operating system and is 4G LTE capable.
Jessica: This phone costs $99.99 excluding tax and you can take advantage of our free overnight shipping. How does that sound?
You: Since I'm already a straighttalk user and have the $45 service plan, would I still need to get a new card to activate it, or would it just require some updating back at your place?
You: I want to keep my current plan and phone number as well. I assume that would be expected.
Jessica: You don't have to purchase a new plan.
Jessica: When you receive the new phone, you can transfer your phone number and service.
Jessica: Can I answer any other questions for you before we continue with your order?
Jessica: How are things coming along?
You: Need to figure out my amazon gift card first before I order.
You: heh, wonder if I could buy a visa or mastercard prepaid to pay.
Jessica: That's alright. I will stay on the line while you process your order. Just let me know if you have any questions.
You: thanks. It may take me a little bit.
Jessica: You're welcome. You can still use a Visa or MasterCard prepaid card.
Jessica: How are things on your end?
Jessica: I would like to let you know that I am still here to assist you. Are there any other questions I may assist you with?
You: no
You: I"m going to have to do this later tonight.
You: I am going to get the LG phone though.
You: is there anything special I'll need to do to switch from the current phone to the LG?
You: Oh!
Jessica: No problem, you can just chat back with us once you are ready. You just need to transfer your phone number and service to the new phone as long as your current plan is compatible with the LG Sunset.
You: I just checked the coverage map.
Jessica: Excellent! You'll get free overnight shipping which is good until today! How does that sound to you?
You: the phone I use now is connected through verizon, but since the LG is an LTE would it switch me to AT&T carriers?
You: is that something you can answer?
You: Shipping is great.
Jessica: Yes, the LG Sunset uses AT&T network, however, we have LTE phones that use Verizon network.
You: That's fine. I'm kind of tired of verizon. They do not cover areas, within 50 miles of me, that I frequent when camping with the Boy Scouts.
You: this seems like an improvement all around. Thank you very much for the help.
Jessica: You're welcome.
Jessica: Please feel free to chat with us again should you have additional questions. Is there anything else I can help you with today?
You: you did not tell me which is your favorite snack cake.
Jessica: I'm sorry that I was not able to answer that, however, I like red velvet snack cakes.
Jessica: Have I answered all of your questions regarding our services?
You: Yes you have.
You: thank you.
Jessica: You're welcome. Thank you for visiting Straight Talk. Glad I could be of help. Have a great day!